Frequently Asked Questions

We process all orders within 24 hours. Delivery across the US typically takes 7-14 business days.

Licking is a natural self-soothing behavior for dogs and cats. The repetitive motion releases calming endorphins, which reduces anxiety and stress. Our lick ball gives your pet a healthy outlet for that instinct instead of licking their paws or furniture.

You can use peanut butter (xylitol-free), wet food, yogurt, or any pet-safe spreadable treat. Freeze it for an even longer-lasting activity.

Yes! It's made from non-toxic, pet-safe materials and designed to be durable. Always supervise your pet during use, as with any toy.

Absolutely. The calming lick ball works great for both dogs and cats of all sizes.

It's easy to clean — just rinse with warm water and soap, or pop it in the dishwasher. Fully reusable.

Yes! We offer a 30-day money back guarantee. If your pet isn't loving it, contact us at joonpets.office@gmail.com for a full refund.

We accept all major credit cards, Apple Pay, Google Pay, and PayPal. All payments are secure and encrypted.